WHERE CAN I FIND MY FILES AFTER PURCHASING?
After payment is confirmed by Etsy an email will be sent to you with the download link. To access your files at any given time through your Etsy account, go to You > Purchases and Reviews and look for the order.
How do I open the ZIP file I downloaded?
To access the files inside you must unpack the ZIP file first.
Mac users: Double-click on the ZIP file to open.
Windows users: Right-click on the file and choose Extract. If this option is not available on your device please download an extraction program like Winzip.
I have not received a download link?
Search your email and spam inbox for an email from firstname.lastname@example.org. Please note that confirmation might take a few hours. Contact me if you have not received a download link after 24 hours.
There is an error when opening my files
Please check that the ZIP file you downloaded is unzipped before opening the files inside. Make sure PDF files are opened in Adobe Reader. You need the current Adobe version to open and edit your files. Please contact me on Etsy with your order number if the problem persist.
How many times can i use my files?
Once you’ve purchased something from my shop you can use and/or print your files as many times as you like for personal use. If you accidentally delete the files from your computer or tablet you can always download the files again on Etsy.
do you take custom requests?
Currently custom requests are closed, but please do contact me if you have any minor design or text changes you’d like to add to any of your planners.
Can I use your planners or printables for commercial use?
No, my printables are for personal and non-profit use only (i.e. charity events or educational purposes). It is not allowed to resell my work as is under any circumstances for profit, physical or digitally. If you would like to use one of my planners for commercial use, feel free to send me a message so we can discuss it.
Can I use your clipart or digital designs for commercial use?
Can i get a refund?
Due to the nature of digital downloads no refunds can be given once the file has been downloaded. If you change your mind about your purchase and you have not yet downloaded your files, I will happily issue you a refund upon your request.
Refund requests, if any, will be handled on a case-by-case basis and must be made within 14 days after downloading.
can i exchange my order for a different size or color?
Yes, you can! If your preferred size/color/format is available in my shop I am happy to exchange your files for no extra charge. Contact me within 14 days after downloading your files with your order number on Etsy to receive a new download link. If your preferred color, size or design is not available in my shop please contact me for a quote.